Get in touch

Last updated: 2026-11-04T10:06:24+00:00

Rather than a conversation nobody can later verify, we favour written records, which is why neither a contact form nor a phone number appears here.

Email

[email protected] handles anything concerning this site, whether it is a wording mistake, a dead link, a privacy or cookie query, or an impersonating page.

Account, payment and bonus questions

Routing these through the gaming platform is required; we are not the ones who handle them. Live chat inside your account is the fastest channel for everyday questions; the platform's own support address is the right one for documents and formal complaints. Nothing changes on your account if you email us: no account reopened, no withdrawal released, no bonus restored, since account access simply is not available to us here.

What to include

• So the case can be traced, share the email address the account is registered under.
• Date and time exactly, together with the time zone you are in.
• Include a screenshot when the problem shows up visually.
• A transaction reference, needed if the query is payment-related.

A case is usually checkable on the spot once those four items are provided. Leave them out and the first thing you hear back is a request to send them, losing a day.

Response times

This page makes no promise about a set number of response hours. Response speed shifts with the hour, and a guarantee that quietly falls apart around 3am does more damage than simply offering none. We answer in the order messages arrive.

Complaints

When the platform's response does not solve it, ask in writing and push it up through the operator's complaints procedure. After exhausting that option, the licensing authority is the next step, with details published in the platform's footer.